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Our exchange and return policy is simple. Call 0861 642 246 between 08:30 and 17:00 Monday through Friday, to make arrangements to send back the piece(s) you need to exchange or return. All returns and exchanges must be shipped back freight prepaid and must arrive in a new condition and in the original cartons/packaging.
Please contact The Gym Shop within 7 Days from the day you receive your Goods in order to arrange an exchange / return. Returns may be subject to a 20% restocking charge. This restocking fee is applicable in circumstances where goods have been installed and dismantled (and may show physical signs of this), returned without being placed in their original packaging or if found, that certain components/manuals are missing from the product upon a returns inspection. Refunds may be obtained on completed returns or for the difference in exchanges. Shipping and handling charges are the responsibility of the customer and are not refundable. We do not offer refunds or accept exchanges on orders for spare parts.